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Health & Wellbeing

Swindon’s home care set to get the family touch

Keith Trowbridge and Stephen Trowbridge of First City Nursing with Councillor Brian Ford

Keith Trowbridge and Stephen Trowbridge of First City Nursing with Councillor Brian Ford

7 March 2018

First City Nursing and Care has been awarded a ten year contract, worth up to £10 million, by Swindon Borough Council to provide domiciliary care services in Swindon.

First City was selected following a competitive tendering process and will be responsible for the provision of care and support in people’s homes across the town.

The service will be based on an innovative ‘Jigsaw’ approach which will be tailored to each individual in order to support them to reach their own personal goals and outcomes.  Each part of an individual’s jigsaw will comprise help and services that will support them to be as independent as possible, using homecare, external services, the voluntary sector and a person’s own network of support. 

A key focus of this work will be helping people to return home from Great Western Hospital at the right time and with the appropriate level of support in place.  First City has already appointed a Patient Liaison Manager who will be based at the hospital to work with people on their discharge plans and co-ordinate the necessary support.

First City Nursing and Care is a family-run business, which has had delivered care for over 30 years. The company was recently rated as outstanding in terms of leadership, delivering good care to people across Swindon, Wiltshire and Gloucestershire.

Originally set up by nurses Keith and Mary Trowbridge, both of whom are still active within the business. Their son Stephen is now Managing Director and his brother David is Head of Marketing and Recruitment initiatives.

Stephen said: “We are thrilled Swindon Borough Council has awarded us this domiciliary care contract.  For over 30 years First City has been dedicated towards providing the highest quality of care to our clients in the region, which has often meant finding different solutions to the problems that people may come to us with. This has set us up to be in an ideal position to take on this contract for Swindon Borough Council’s Domiciliary Care Services.

“Our jigsaw approach will also enable other local business and care providers to work alongside us and contribute not only to the local economy but also help shape and deliver care packages that will have a real benefit to people.”

Cllr Brian Ford, Swindon Borough Council’s Cabinet Member for Adults’ Health and Social Care, said: “We are delighted to have awarded this contract to First City Nursing and Care, who have an excellent track record of working with Swindon Borough Council in the delivery of care to vulnerable people.  This contract presents a great opportunity to continue this relationship and work towards developing a new model of domiciliary care across Swindon.”

For more information on First City Nursing and Care visit or call 01793 434222.